About this course

A 2% increase in customer retention is equal to a 10% decrease in acquisition costs, which is one reason why keeping your customers happy should be your top priority.

In this course, you’ll learn how to turn 1-time buyers into loyal customers, send email newsletters to stay top of mind, measure your net promoter score, automate your customer reviews, and follow up after events and webinars.

By the end of this course, you’ll be able to boost your bottom line by reducing churn and maximizing customer retention.

Table of contents